Jeff Rosenblum founding partner at Questus stated that “brands need to break their addiction to big campaigns and superficial messages, they need to focus on providing value at every stage of the consumer journey”.
You may realize that your business is losing customers but can’t pinpoint why. Page 5 in our April 2022 issue of Milkshake explores these issues. Here are seven reasons why customers leave.
- Not providing a clear brand purpose
- Behaving contrary to your brand’s core purpose
- Making purchasing difficult for consumers’
- Insufficient communication regarding products and services
- Poor customer service
- Inconsistent business
- Outdated sales tactics
Learn more about what not to do to retain and attract customers. Don’t miss out on useful information or opportunities! Subscribe to our magazine. It includes access to occasional news and the digital and print version of Milkshake.